IN UI

The Lightweight CRM Tool for Ericsson Charging System

Empowering Telecom Reps: IN-UI, Real-time Answers, Instant Solutions.

IN-UI (Intelligent Network User Interface) stands as a nimble CRM Tool, purpose-built to empower Customer Services Representatives (CSRs) with the entire spectrum of functionalities needed for delivering swift and real-time customer service to subscribers of the Ericsson Charging System.

In contrast to the challenges faced by numerous telecom operators grappling with unwieldy and sluggish CRM tools such as Siebel or the former Ericsson ECMS, our philosophy is rooted in the belief that if you possess an IN or real-time charging system, customer service should mirror that immediacy. Say goodbye to delays in accessing crucial customer information, call records, or resolving issues—everything unfolds seamlessly in a matter of seconds.

IN-UI is currently tailored to support both the Ericsson Charging System and Ericsson Customer Interaction Solution (CIS), offering a unified interface for operators leveraging both platforms. This versatility ensures a cohesive and efficient operational experience.

Beyond its user-friendly web interface compatible with any browser, IN-UI doesn’t just stop at providing the essentials. It goes further to offer a comprehensive suite of features designed to streamline customer care operations. Its robust architecture and flexible APIs seamlessly integrate with various Ericsson CS/BSS solution nodes, underscoring its commitment to ensuring the effective and efficient management of customer interactions across the board.

IN-UI is lightweight! It can run in high-availability (HA) mode on 2 low-spec virtual machines – and lightning fast as well!

 

IN UI

IN UI: Revolutionizing Customer Interaction in the Telecom Industry

Key Features : Common Customer Care Use Case

  • Customer Overview: View customer general overview from CS, providing comprehensive insights into customer profiles and interactions.
  • EDR History: View EDR history from CRS for up to 3 months (configurable), enabling analysis of customer usage patterns and behaviors.
  • Prepaid Info: View and update prepaid information, including account status and offers, facilitating real-time management of subscriber accounts.
  • Dedicated Accounts: View and update dedicated accounts, ensuring accurate allocation and management of account balances and resources.
  • Accumulators: View and update usage accumulators, enabling flexible tariff adjustments and bonus rewards based on customer usage.
  • Customer Overview: View customer general overview from CS, providing comprehensive insights into customer profiles and interactions.
  • EDR History: View EDR history from CRS for up to 3 months (configurable), enabling analysis of customer usage patterns and behaviors.
  • Prepaid Info: View and update prepaid information, including account status and offers, facilitating real-time management of subscriber accounts.
  • Dedicated Accounts: View and update dedicated accounts, ensuring accurate allocation and management of account balances and resources.
  • Accumulators: View and update usage accumulators, enabling flexible tariff adjustments and bonus rewards based on customer usage.
IN UI

Integration with Ericsson CS/BSS Solution Nodes!

  • AIR Integration: To fetch customer information related to accounts. Direct integration with AIR over ACIP/UCIP and XML/RPC, facilitating seamless data exchange and transaction processing.
  • CRS/ngCRS Integration: To fetch historical data for any subscriber. Integration with CRS/ngCRS, over WS and HTTP, enabling access to critical customer data and service functionalities.
  • CIS Integration: To manage bundle subscription with user account. Integration with CIS is over WS and HTTP, enabling access to critical customer data and service functionalities.
  • VOMS: To recharge users MSISDN.
  • ECE-SNA: To fetch data for toll free and special numbers.
  • ENAM: For managing users and roles.

Key Features : Batch processing

  • Subscription Provisioning: Batch processing of subscription provisioning via AIR, ensuring efficient onboarding of new subscribers.
  • Subscription Deletion: Batch processing of subscription deletion via AIR, facilitating streamlined account management and decommissioning processes.
  • Service Class Change: Batch processing of service class changes via AIR, enabling swift adjustments to subscriber services and configurations.
  • Language Change: Batch processing of language changes via AIR, ensuring multilingual support for subscriber communications.
  • Offer Update: Batch processing of offer updates via CIS, enabling timely rollout of promotions and incentives to subscribers.

Key Features : User and Process Management

  • ENAM Integration: Customer care users are created, grouped, and updated through the ENAM platform, ensuring unified IAM across all CS nodes. IN-UI provides a set of APIs for ENAM integration, enabling seamless user management.
  • Local Authentication: IN-UI authenticates users locally based on information created locally or through any other IAM solution, ensuring secure access and user authentication.
  • Subscription and Service Class Configuration: Batch process management of certain subscription and service class/configuration settings for customers, performed via AIR or CIS, enhancing operational efficiency and scalability.
    •  Operations Admin Tool: Provides an operations admin tool to monitor batch process management, ensuring visibility and control over system operations.

    Get Started with IN UI Today!

    IN-UI offers a comprehensive solution for customer care and administration, empowering Telcos to efficiently manage customer interactions and system operations. With its advanced features, seamless integrations, and flexible APIs, IN-UI is the ideal choice for businesses seeking a reliable CRM tool to drive operational excellence and customer satisfaction.

     Experience the power of IN-UI and elevate your customer care operations to new heights. Contact us for a demo or contact us for further details.

    Agile. Fast. Efficient. IN-UI: Your Solution for Telecom CRM Excellence!

     

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