Job Description:

• Cross-team collaboration.
  
• Engaging with external stakeholders.
  
• Routing customer complaints to the concerned teams.
  
• Establishing and maintaining good working relationships with customers and other professionals.
  
• Communication, customer service, troubleshooting, problem-solving, and analytical skills; extensive knowledge of the product being supported.
  
• The Product Manager will be responsible for providing presales support during customer onboarding and lead generation.
  
• The Product Manager will be responsible for managing the product’s daily operations.
  
• The Product Manager will conduct platform training for internal and external stakeholders.
  
• The Product Manager will conduct impact analysis of CR, plan, and manage feature enhancements and improvements.
  
• The Product Manager will perform daily and monthly reporting and analysis to monitor product health.
  
• The Product Manager will evaluate and assess RFPs and tenders.
  
• The Product Manager will manage and implement internal and external integrations.